Privacy Policy

Last updated: September 2, 2026

At Cardrive.in, we value the trust you place in us and recognize the importance of secure transactions and information privacy. This Privacy Policy describes how Cardrive ("we", "us", or "our") collects, uses, shares, or otherwise processes your personal information through our website (https://cardrive.in) and our mobile application.

1. Collection of Information

We collect information that is necessary to provide driver-hiring services to you:

• Personal Data: Your name, phone number, email address, and billing/payment preferences when you register or book a driver.
• Location Data: Real-time GPS coordinates of your pickup location (for customers) or current location (for driver partners) to facilitate ride-matching and live tracking.
• Device & Usage Info: IP addresses, browser types, mobile device identifiers, operating system, and app usage logs.

2. Use of Information

We use the collected information for the following business purposes:

• To match customers with available professional drivers in Bhubaneswar, Cuttack, and Puri.
• To process payments securely through our integrated payment gateways (Razorpay).
• To send service notifications, OTP verifications, and invoice details.
• To detect, prevent, and mitigate security risks, fraud, and system abuses.
• To comply with regulatory obligations under Indian law.

3. Data Sharing

We do not sell or rent your personal information to third parties. We share data only with:

• Driver Partners: We share customer names, phone numbers, and pickup locations with drivers assigned to fulfill a booking.
• Payment Service Providers: Transaction data is shared directly with Razorpay to process payments securely.
• Legal Authorities: When required by court order, law enforcement request, or applicable legal process under the Information Technology Act, 2000.

4. Security Gating

We implement industry-standard administrative, technical, and physical security controls to safeguard your data. This includes encryption of data in transit (SSL/TLS) and secure databases (Google Firebase / Firestore). However, no online transmission method is 100% secure, and we cannot guarantee absolute data security.

5. Your Choices & Rights

You have the right to access, update, or correct your personal profile information at any time by logging in to the mobile app or web portal. You may also ask us to delete your account and personal data at any time, as set out in the next section.

6. Account & Data Deletion

You can ask us to delete your CarDrive account and the personal data connected to it. You do not need to give a reason.

How to request deletion

Use any one of these. All three reach the same person.

• WhatsApp +91 78480 78557 with the message “Delete my account”.
• Email support@cardrive.in with the subject “Delete my account”.
• In the app, open Profile and tap Contact Support.

Send the request from the phone number or email address registered on the account, so we can be sure it is you. If we cannot match the request to an account we will ask you one question to confirm it, and nothing is deleted until we can.

What is deleted

• Your name, phone number and email address
• Your saved pickup addresses
• Any location data held against your account
• Documents you uploaded, including driver identity and licence images
• Your profile photo
• Your notification token, so we can no longer message your device
• Your login, which permanently removes access to the account

What we have to keep, and why

We are required to retain records of completed transactions — the booking reference, date, fare and tax — for as long as applicable Indian tax and accounting law requires. These records are kept only for that purpose. They are not used to contact you, to market to you, or to build any profile of you, and your name and contact details are removed from them where the law allows.

We may also keep specific information for longer where a court, tax authority or law enforcement body requires us to under the Information Technology Act, 2000 or other applicable law.

How long it takes

We acknowledge every deletion request within 48 hours and complete it within 30 days. We will confirm in writing once it is done. Deletion is permanent — an account cannot be restored afterwards, and any unused balance or credit on it is lost.

If you would like some of your data removed without closing your account, write to us at the same address and tell us what you would like removed. We will tell you honestly whether we can do it and what will be affected.

7. Policy Updates

We reserve the right to modify this Privacy Policy at any time. Any changes will be posted on this page with an updated revision date.

8. Contact & Grievance

If you have questions, concerns, or grievances regarding your privacy, please reach out to us at:

Email: support@cardrive.in
Phone: +91 78480 78557
Address: Bhubaneswar, Odisha, India - 751024